Your privacy is important to us and we are committed to keeping it protected. We have created Privacy Notices for our specific audiences which will explain how we use the information we collect about you and how you can exercise your data protection rights. We have also laid out our policy with regard to the General Data Protection Regulation (GDPR which can be found below.

Who are we?

We are Tower Insurance Company Ltd (Tower), a member of the RSA Group of companies. We provide commercial and consumer insurance products and services under a number of brands. We also provide insurance services in partnership with other companies.

Website Privacy Statement

By submitting any information about yourself or others within this website, you and they consent to its use as set out in this Privacy Policy.

The Internet is not a secure medium. However Tower Insurance Company Limited respects the privacy of every individual visiting our website. This policy explains generally what security measures we have put in place to protect your information and how we use the information we collect about you. However, before you provide any information to us, you should read the Privacy Policy. A copy of the Privacy Policy is accessible at any time by clicking on the Privacy link on the left hand side of each page.

The information we collect and how we use it

Within this website we may ask you to provide us with relevant personal information in order that we can provide you with (including but not limited to) the following:

  • a response to any query or feedback submitted by you
  • specific information requested by you

The personal information supplied by you will be treated in confidence by us and will not be disclosed to any third parties except where your consent has been received or where permitted by law. The personal information is used by us (or our group of companies and where appropriate our agents or sub contractors) to provide you with our services and to communicate with you on any matter generally relating to the provision of our services.

For your protection, telephone calls will be recorded and may be monitored.

IP addresses

When you visit our website certain information will be logged automatically so that the server can recognise your IP address (the unique address which identifies your computer on the internet). IP addresses are used to administer, monitor and analyse the website and may be used to collect general demographic information. Individual users are not identified and the IP addresses are not linked to personal information relating to you. This website does not use cookies for research or any other such purpose.

How we protect your information

Firewalls are used to block unauthorised traffic to the servers and the actual servers are locked in a secure location, which can only be accessed by authorised personnel.

Your consent

By submitting any information about yourself or others within this website, you and they consent to its use as set out in this Privacy Policy. If we change our Privacy Policy, we will post the changes on this page and may place notices on other pages of the website, so that you may be aware of the information we collect and how we use it at all times. Continued use of the service will signify that you agree to such changes.

We may send your information to other companies for processing on our behalf. Some of these companies may be based outside Europe in countries which do not have laws to protect your personal data, but in all cases we will ensure that it is kept securely and only used for the purposes for which you provided it. Details of the companies and countries involved can be provided to you on request. By submitting your information, you consent to any such transfer.

If you do not want us to have personal information about you, please do not submit it to us.

Transfer of website

Notwithstanding anything else that has been agreed or represented (in the Conditions of Use, Privacy Policy or otherwise) if all or any part of the Tower business is transferred to another provider we may transfer to the new owners any information which we have obtained from you in connection with this website.