Customer Information

We have extensive knowledge of the local insurance market and offer a range of products for individual customers and commercial businesses on the Isle of Man

Tower is proud to be a customer-focused, agile and resilient business, with an emphasis on operational and performance improvement; our ambition is to remain as the best general insurer on the Island, offering all our customers fair value for their insurance products

We have been, and remain, a constant and strong supporter of local organisations and charities, sponsoring events and raising thousands of pounds for worthwhile causes serving the Island's community

Making a Complaint

We aim to give our customers a high standard of service at all times. If you are unhappy with our service for any reason or have any cause for complaint, you should initially raise your concerns with us. We will tell you what we will do to resolve your concerns and how long it will take.

If you remain dissatisfied and wish to make a complaint, please contact the Managing Director at:

Tower Insurance
P.O. Box 27
Jubilee Buildings
1 Victoria Street
Douglas
Isle of Man
IM99 1BF

Email: [email protected]

If the Managing Director cannot resolve the matter to your satisfaction, we will provide you with our final response so that you can, if you wish, refer the matter to 
the Isle of Man Financial Services Ombudsman, 
email [email protected] or telephone 01624 686 500

If you make a complaint, your right to legal action against us is not affected

Privacy Policy

Your privacy is important to us and we are committed to keeping it protected. Our Privacy Policy Notice explains how we use the information we collect about you and how you can exercise your data protection rights

If you have any queries relating to privacy or data, or wish to make a complaint on how we have handled your personal information, please contact the Data Protection Officer:

Email: [email protected] 

Call: 01624 645900 

You can also write to the Data Protection Officer at:

Tower Insurance
P.O. Box 27
Jubilee Buildings
1 Victoria Street
Douglas
Isle of Man
IM99 1BF

If the Data Protection Officer cannot resolve the matter to your satisfaction, we will provide you with our final response so that you can, if you wish, refer the matter to the Isle of Man Information Commissioner:

Isle of Man Information Commissioner
P.O. Box 69
Douglas
Isle of Man
IM99 1EQ

Email: [email protected]
Call: +44 (0)1624 639 260

Company registration details

Tower Insurance Company Limited is a Company Registered in the Isle of Man No. 000521C.

Tower’s Information Commissioner's Office Registration Number is Z7619834.

Our registered office is at Jubilee Buildings, 1 Victoria Street, Douglas, Isle of Man, IM99 1BF.

Tower Insurance Company Limited is authorised & regulated by the Isle of Man Financial Services Authority and is a member of the Isle of Man Financial Services Ombudsman Bureau.

Tower Insurance Company Limited is a member of the RSA Group of companies.